Integrated Campaign


PayPal is an online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. They are one of the world's largest Internet payment companies and it operates as a payment processor for online vendors, auction sites and other commercial users.

The Project:

PayPal is widely known as the safer, easier online payment method for businesses as well as consumers. However, many medium and large UK merchants regarded PayPal strictly as a small-business solution. We needed to puncture this prejudice and show the e-commerce decision makers how adding a PayPal payment option to their website would significantly drive incremental sales.

The campaign needed to show at a glance how easy it is to miss out on millions of customers, and how PayPal makes it easy to attract their business.

Our Solution:

The result was the ‘Unwelcome' campaign that posed a confrontational question - ‘Are you making 20 million online shoppers feel unwelcome?' - employing visual irony with a humorous touch. Our Unwelcome concept grabbed attention in an entertaining way and drove home the point: PayPal makes much more of an impact on your business than you might have thought.

The campaign was executed using a mix of DM, press, exhibitions and micro-sites.

The objective was to win 40 new clients: we achieved 100.

PayPal was so pleased with the outcome that they asked us to extend the Unwelcome campaign with new executions, and broadened our role to include complete redevelopment of their UK B2B website.